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Terms and Conditions

StoneWrightUK Ltd

END USER LICENCE TERMS

  1. DEFINITIONS
    • “Goods” means any goods and/or services provided by the Company as ordered by the Customer
    • “Company” means StoneWrightUK ltd.
    • “Customer” means the person, authorised agent or company placing an order with the Company.
    • “Premises” UNIT 1, Ninn Farm, Ninn Lane, Great Chart, Ashford, Kent TN23 3DA.
  1. Application
    • These terms and conditions apply to any provision of services or materials by the Company to the Customer.
  1. Formation of contract
    • All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Customer’s contract with the Company. Terms and conditions on the Customer’s order form or other similar document shall not be binding on the Company.
    • All plumbing and electrical/gas connections must be undertaken by a qualified person and sourced by the Customer. The Company is not responsible or qualified to undertake these services.
  1. Orders and Specifications
    • On receipt of an order from a Customer the Company will issue an estimate that will confirm the relevant specification details and price. It is the responsibility of the Customer to ensure that this estimate correctly reflects their requirements and must be signed and returned to the Company.
    • We work within industry standard tolerance which include +/-3mm on length, width, depth & thickness; the worktops may need to be shimmed up with packers, adjusting the thickness to suit the installation.
      • Quartz & granite needs to have a 5mm minimum gap between the back of the worktop & the wall, this is for expansion & is a condition of Silestone warranty. Please take this into account when planning your kitchen especially if you are envisaging NOT having upstands.
    • The quality, quantity and specification of the goods shall be those set out in the estimate, subject to the following:
      • All natural materials supplied are subject to their natural marking, veining, and variations in colour, cracks, and vents. They are supplied clamped, stopped, or reinforced where necessary and no claim on this account can be made.
      • The exact resemblance of the product supplied to any samples supplied cannot be guaranteed.
      • Descriptions of material offered are for guidance only and do not imply suitability.
      • All thickness quoted are nominal and no liability is accepted for reasonable variations.
    • The subbase structure/cabinetry that the material will be mounted onto will not be altered, moved, or added to in any way, including any other features in the project after the Company has templated. The Company reserve the right to charge for subsequent visits due to alterations made by the Customer after template.
    • It is the Customers responsibility to provide appropriate paperwork at point of order for New Build Houses, Conversions or Renovations to enable the Company to apply the correct VAT rate and hold paperwork within the Company records for HMRC. Any late adjustments to VAT rates will attract an administration fee.
    • Once a project is complete any off cuts of stone can be collected by the Customer, otherwise with prior arrangement the Company will store the stone for 3 months, after which time the stone becomes property of the Company. The Company does not refund any unused stone.
    • Responsibility for the positioning of any wall/base units solely lies with the Customer.
    • As standard practice hobs are always positioned centre to the base unit.
    • Responsibility for the positioning of sinks, taps, wall/popup sockets, extractors & range cookers solely lies with the Customer.
    • Book matching must be specified at time of quote as this is not standard practice. Book matching requires extra stone.
    • Site Photography: The Company or subcontractors may take photographs of the area templated or installed and property access during the template and/or installation process. These photos are used for internal purposes and quality control. You have the right to opt out of this at any time by providing us with written notice.
    • Kindly ensure that all necessary items are included in your estimate to complete your project, as adding items at the template stage will incur additional costs.
    • Strip Out Service: The Company offers a strip out service to remove existing worktops, an estimated cost can be provided on request.

Customer Responsibility: If the customer chooses to perform the strip out themselves, they are solely responsible for: Disconnecting Utilities: Completely disconnecting all water, gas, and electrical appliances connected to the existing worktops. Removing Worktops: Removing the existing worktops in their entirety prior to the Company’s arrival for the installation of new worktops. Failure to Fulfil Responsibilities: Failure to properly disconnect utilities or remove existing worktops may result in delays and additional costs.

  1. Price of Goods
    • The price of goods is the price stated in the Company invoice. Unless otherwise stated all prices are given inclusive of VAT which will be charged at the rate applicable at the time of delivery.
  1. Terms of Payment
    • Customers are required to make payment as stated on the Terms of the invoice.
    • Customers required to pay 50% deposit with any order need to pay before template date or as requested to enable us to start fabrication. The outstanding balance should be paid within three days of completion installation or delivery.
    • If collecting goods from the Company premises full payment must be made before the goods leave the premises.
    • If the Company cannot complete installation work due to no fault of their own the customer is liable for payment of the total outstanding balance within 3 days of installation date or any subsequent visits to complete the job.
    • Cancelled or aborted templates & installations will attract costs levied by subcontractors.
    • The Company reserves the right to charge interest at a rate of 1.5% per month on unpaid balances (whether before or after any judgement)
    • All Business & Commercial credit cards attract 3% service charge.
    • We do not accept American Express
    • Cheques should be made payable to StonewrightUK Ltd
  1. Cancellation

In view of the nature of the service, any order once confirmed by the Company is not cancellable.

Cancellation of the Order by the Customer or authorised agent will only be accepted on condition that any costs, charges, and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

  1. Delivery
    • Delivery of goods shall be considered by the Company to be made upon physical delivery by the Company or collection by the Customer or authorised agent on customer behalf from the Company premises
    • Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence of the contract unless agreed expressly by the Company in writing.
  1. Risk and Property
    • Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods, the time when the Company has fulfilled delivery of the goods.
    • The sole property in the goods shall not pass to the Customer until the Company has received full cleared payment. The Company reserve the right to, with no notice, attend the customer’s premises, to collect any items that remain unpaid, after the due date has passed. Customers, upon receipt of our goods, may not sell our goods on, until the Company has been paid in full. This is our retention of title, and the Customer agrees to give us a walking possession agreement to collect such goods.
  1. Data Protection

We only hold personal data about you or your company that is necessary for conducting our normal business activities. This information may include a name, address, email addresses and other work and personal contact information as provided to us by you or your company. In a few cases, we may hold bank account details for efficient payment or receipt of monies due. Please be assured these details are not shared with any other third parties or organisations. Please contact us if you would like us to remove your details from our records.

  1. Warranties and Liability
    • The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design, specification, or template supplied by or on behalf of the Customer.
    • the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company instructions (whether oral or in writing, or given at time of delivery), misuse or alteration or repair of the goods without the Company approval, thermal shock from introduction of excessive heat, or staining through lack of applied sealant.
    • Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with their description shall (whether delivery is refused by the Customer) be notified to the Company within three days from the date of delivery. If delivery is not refused, and the Customer does not notify the Company accordingly, the Company shall have no liability for such defect or failure.
    • Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to the Company in accordance with these conditions, the Company shall be entitled to consult their supplier, and or replace the goods (or the part in question) free of charge or, at the discretion of the Company, refund to the Customer the price of the goods (or a proportionate part of the price) but the Company shall have no further liability to the Customer.
    • Responsibility lies with the Customer to register any warranties with Stone suppliers. This must be done within the allocated time the supplier gives. Registration for warranties can be found on the selected stone suppliers’ website. Silestone 25-year warranty Fabricator ID is 6000009955
  1. Hearths
  • Please note that our services do not include the fitting or installation of fire hearths. Customers are responsible for arranging their own professional installation through a qualified and experienced installer.
  • Limestone is commonly composed of tiny fossils, shell fragments and other fossilized debris which will appear in limestone slabs.
  • Some varieties of limestone have an extremely fine vein. All natural materials are subject to inherent characteristics such as natural markings, veining, colour variations, cracks, and vents. No claims related to these natural characteristics will be accepted.
  • We do not accept any responsibility for damages, safety concerns, or functionality issues caused by the installation of fire hearths.
  1. General
    • ALL GRANITE, QUARTZ, DEKTON, SLATE, & MARBLE ARE SUBJECT TO AVAILABILITY
    • ALL PRICES SUBJECT TO AVAILABILITY
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