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Terms and Conditions

 StoneWrightUK Ltd

 

TERMS AND CONDITIONS

Updated 2 November 2026

IMPORTANT PAYMENT NOTICE

FINAL INSTALLATION PAYMENT IS DUE WITHIN THREE CALENDAR DAYS AFTER COMPLETION. OVERDUE SUMS MAY BE PURSUED THROUGH THE COUNTY COURT, INCLUDING SMALL CLAIMS WHERE APPLICABLE, FOLLOWING THE REQUIRED NOTICE PROCEDURE. See Terms of Payment below.

  1. DEFINITIONS
    • “Goods” means any goods and/or services provided by the Company as ordered by the Customer
    • “Company” means StoneWrightUK ltd.
    • “Customer” means the person, authorised agent or company placing an order with the Company.
    • “Premises” UNIT 1, Ninn Farm, Ninn Lane, Great Chart, Ashford, Kent TN23 3DA.

 

  1. Application
    • These terms and conditions apply to any provision of services or materials by the Company to the Customer.

 

  1. Formation of contract
    • All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Customer’s contract with the Company. Terms and conditions on the Customer’s order form or other similar document shall not be binding on the Company.
    • All plumbing and electrical/gas connections must be undertaken by a qualified person and sourced by the Customer. The Company is not responsible or qualified to undertake these services.

 

  1. Orders and Specifications
    • On receipt of an order from a Customer the Company will issue an estimate that will confirm the relevant specification details and price. It is the responsibility of the Customer to ensure that this estimate correctly reflects their requirements and must be signed and returned to the Company.
    • We work within industry standard tolerance which include +/-3mm on length, width, depth & thickness; the worktops may need to be shimmed up with packers, adjusting the thickness to suit the installation.
      • Quartz & granite needs to have a 5mm minimum gap between the back of the worktop & the wall, this is for expansion & is a condition of Silestone warranty. Please take this into account when planning your kitchen especially if you are envisaging NOT having upstands.
    • The quality, quantity and specification of the goods shall be those set out in the estimate, subject to the following:
      • All natural materials supplied are subject to their natural marking, veining, and variations in colour, cracks, and vents. They are supplied clamped, stopped, or reinforced where necessary and no claim on this account can be made.
      • The exact resemblance of the product supplied to any samples supplied cannot be guaranteed.
      • Descriptions of material offered are for guidance only and do not imply suitability.
      • All thickness quoted are nominal and no liability is accepted for reasonable variations.
    • The subbase structure/cabinetry that the material will be mounted onto will not be altered, moved, or added to in any way, including any other features in the project after the Company has templated. The Company reserve the right to charge for subsequent visits due to alterations made by the Customer after template.
    • It is the Customers responsibility to provide appropriate paperwork at point of order for New Build Houses, Conversions or Renovations to enable the Company to apply the correct VAT rate and hold paperwork within the Company records for HMRC. Any late adjustments to VAT rates will attract an administration fee.
    • Once a project is complete any off cuts of stone can be collected by the Customer, otherwise with prior arrangement the Company will store the stone for 3 months, after which time the stone becomes property of the Company. The Company does not refund any unused stone.
    • Responsibility for the positioning of any wall/base units solely lies with the Customer.
    • As standard practice hobs are always positioned centre to the base unit.
    • Responsibility for the positioning of sinks, taps, wall/popup sockets, extractors & range cookers solely lies with the Customer. The sink, tap and hob must be on site at template stage, however the sink must not be stuck in position before installation of stone worktops.
    • Book matching must be specified at time of quote as this is not standard practice. Book matching requires extra stone.
    • Site Photography: The Company or subcontractors may take photographs of the area templated or installed and property access during the template and/or installation process. These photos are used for internal purposes and quality control. You have the right to opt out of this at any time by providing us with written notice.
    • Kindly ensure that all necessary items are included in your estimate to complete your project, as adding items at the template stage will incur additional costs.
    • Strip Out Service: The Company offers a strip out service to remove existing worktops, an estimated cost can be provided on request.

Customer Responsibility: If the customer chooses to perform the strip out themselves, they are solely responsible for: Disconnecting Utilities: Completely disconnecting all water, gas, and electrical appliances connected to the existing worktops. Removing Worktops: Removing the existing worktops in their entirety prior to the Company’s arrival for the installation of new worktops. Failure to Fulfil Responsibilities: Failure to properly disconnect utilities or remove existing worktops may result in delays and additional costs.

 

  1. Price of Goods
    • The price of goods is the price stated in the Company invoice. Unless otherwise stated all prices are given inclusive of VAT which will be charged at the rate applicable at the time of delivery.

 

  1. Terms of Payment
    • PAYMENT DEADLINE: THE FINAL INSTALLATION BALANCE MUST BE RECEIVED IN CLEARED FUNDS WITHIN THREE CALENDAR DAYS AFTER COMPLETION OF INSTALLATION. The installation day is day zero: for example, installation completed on Monday requires payment by the end of Thursday. The invoice will show the exact due date. Any different payment arrangement must be expressly agreed in writing before the contract is made.
    • The Customer must pay a 50% deposit to place an order and enable the Company to order the selected stone and/or begin fabrication. For installation orders, the remaining balance is due within three calendar days after completion of installation, as set out above. Supply-only and collection orders remain payable in full before fabrication or release as specified below.
    • Supply only goods require payment in full for the company to order the customers selected stone and/or begin fabrication.
    • If collecting goods from the Company premises full payment must be made before the goods leave the premises.
    • If installation cannot be completed because the Customer has not provided the agreed access, site readiness or information, the Company may invoice for work properly completed, materials supplied and reasonable evidenced additional costs attributable to that failure, in accordance with the agreed contract. The balance attributable to unfinished installation is due within three calendar days after completion. This clause does not accelerate payment for work the Company has failed to complete through its own fault.
    • Cancelled or aborted templates & installations will attract costs levied by subcontractors.

Any genuine payment dispute should be raised promptly in writing, identifying the issue and disputed amount. Any undisputed balance remains due on the stated date. Nothing in these payment terms removes a statutory right to withhold an appropriate disputed amount or exercise another legal remedy.

  • OVERDUE PAYMENTS AND COURT ACTION: If payment is not received by the due date, the Company reserves the right to pursue recovery of the outstanding sum through the County Court, including the small claims procedure where applicable. Before issuing proceedings, the Company will give the required notice and comply with applicable pre-action requirements, including the Pre-Action Protocol for Debt Claims where it applies. The Company may seek court fees, interest and other costs only where legally recoverable or awarded by the court. No automatic administration, debt collection or legal fee is imposed by this clause.
  • All Business & Commercial credit cards attract 3% service charge.
  • We do not accept American Express
  • Cheques should be made payable to Stonewright UK Ltd

 

  1. Cancellation

In view of the nature of the service, any order once confirmed by the Company is not cancellable.

Cancellation of the Order by the Customer or authorised agent will only be accepted on condition that any costs, charges, and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

 

  1. Delivery
    • Delivery of goods shall be considered by the Company to be made upon physical delivery by the Company or collection by the Customer or authorised agent on customer behalf from the Company premises
    • Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence of the contract unless agreed expressly by the Company in writing.

 

  1. Risk and Property
    • Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods, the time when the Company has fulfilled delivery of the goods.
    • The sole property in the goods shall not pass to the Customer until the Company has received full cleared payment. The Company reserve the right to, with no notice, attend the customer’s premises, to collect any items that remain unpaid, after the due date has passed. Customers, upon receipt of our goods, may not sell our goods on, until the Company has been paid in full. This is our retention of title, and the Customer agrees to give us a walking possession agreement to collect such goods.

 

  1. Data Protection

The Company uses the personal information reasonably needed to quote, fulfil orders, arrange delivery, receive payment, administer customer enquiries and deal with disputes. Information may be shared where necessary with delivery providers, payment and IT providers, professional advisers, insurers, courts or public authorities, subject to data protection law. Contract performance, legal obligations and legitimate interests may provide the relevant lawful bases, depending on the purpose. Information is not shared for unrelated marketing without an appropriate lawful basis. Records are retained only for as long as justified by their purpose, legal requirements or a relevant claim. Contact the Company at the Premises address to request further privacy information or exercise applicable data rights. Rights, including erasure, are subject to legal exceptions. Complaints may be made to the Information Commissioner at ico.org.uk.

 

CCTV at the Premises

CCTV is in operation at the Company premises, including monitored yard areas, for site security, crime prevention, protection of people and property, and investigation of accidents, damage and disputes. StoneWrightUK Ltd is the controller. Relevant footage may be used as evidence and disclosed where necessary and lawful to insurers, professional advisers, police, courts or other appropriate authorities. Access is restricted, and recordings are retained only for as long as reasonably necessary, including longer preservation of relevant footage for an incident or claim. The Company relies on its legitimate interests for these purposes, subject to a documented assessment of necessity and individuals’ rights. CCTV does not guarantee coverage or capture of every incident. For CCTV privacy information or an access request, write to the Company at UNIT 1, Ninn Farm, Ninn Lane, Great Chart, Ashford, Kent TN23 3DA. Individuals may complain to the Information Commissioner at ico.org.uk. Entry to the site is not treated as consent to recording or a waiver of privacy rights.

Yard visits and damage to stone or property

Visitors, Customers and delivery drivers must report to a member of staff on arrival, follow site safety instructions and remain within authorised areas. Do not touch, move, climb on, lean items against or attempt to load or unload stone, slabs, offcuts, racks or equipment without staff authorisation. Authorisation does not permit unsafe handling. Vehicle manoeuvres must be carried out carefully and in accordance with site instructions. Stop and request assistance where visibility or clearance is insufficient.

A person who negligently, recklessly or deliberately causes damage at the Premises may be charged the reasonable, evidenced loss caused by that conduct, including damage to stone, slabs, offcuts, customer-owned material, racks, stands or other property. The Company may seek reasonable repair costs or, where repair is not reasonably practicable, the evidenced value or reasonable replacement cost of the damaged item, taking account of its condition, remaining usable value and recoverable salvage. Necessary and reasonable handling, clearance and disposal costs may also be included. Charges will not include a penalty, unrelated costs, betterment or double recovery.

Damage must be reported immediately to staff. The Company will assess the cause and extent of damage using available evidence, which may include CCTV, photographs, witness accounts and repair or replacement quotations. The person concerned will be told the basis and amount of any claim and may dispute it. Liability is not imposed merely because someone was present when damage occurred, and the Company will not charge for loss caused by its own acts or omissions. Where customer-owned material is involved, the Company will seek only losses it is entitled to recover. The Company may pursue an unresolved damage claim through the appropriate court after following applicable pre-action requirements.

These visitor provisions do not make a Customer automatically liable for the independent acts of every visitor, contractor or carrier. The legally responsible person or business will be pursued on the facts. These terms do not exclude statutory consumer rights or liability that cannot lawfully be excluded.

  1. Warranties and Liability
    • The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design, specification, or template supplied by or on behalf of the Customer.
    • the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company instructions (whether oral or in writing, or given at time of delivery), misuse or alteration or repair of the goods without the Company approval, thermal shock from introduction of excessive heat, or staining through lack of applied sealant.
    • The Company does not offer any repairs or replacements related to chips, cracks, impact damage, or similar physical damage to products, including but not limited to worktops under any circumstance. Such damage is deemed to result from improper use, accidental impact, or circumstances outside the Company’s responsibility and is therefore not covered under the warranty.
    • Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with their description shall (whether delivery is refused by the Customer) be notified to the Company within three days from the date of delivery. If delivery is not refused, and the Customer does not notify the Company accordingly, the Company shall have no liability for such defect or failure.
    • Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to the Company in accordance with these conditions, the Company shall be entitled to consult their supplier, and or replace the goods (or the part in question) free of charge or, at the discretion of the Company, refund to the Customer the price of the goods (or a proportionate part of the price) but the Company shall have no further liability to the Customer.
    • Responsibility lies with the Customer to register any warranties with Stone suppliers. This must be done within the allocated time the supplier gives. Registration for warranties can be found on the selected stone suppliers’ website. Silestone 25-year warranty Fabricator ID is 6000009955

 

  1. Hearths
  • Please note that our services do not include the fitting or installation of fire hearths. Customers are responsible for arranging their own professional installation through a qualified and experienced installer.
  • Limestone is commonly composed of tiny fossils, shell fragments and other fossilized debris which will appear in limestone slabs.
  • Some varieties of limestone have an extremely fine vein. All natural materials are subject to inherent characteristics such as natural markings, veining, colour variations, cracks, and vents. No claims related to these natural characteristics will be accepted.
  • We do not accept any responsibility for damages, safety concerns, or functionality issues caused by the installation of fire hearths.

 

  1. General
    • ALL GRANITE, QUARTZ, DEKTON, SLATE, & MARBLE ARE SUBJECT TO AVAILABILITY
    • ALL PRICES SUBJECT TO AVAILABILITY

 

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